Privacy Policy

Effective Date: 27th March 2025

EAK Essentials (“we”, “us”, or “our”) is committed to protecting your privacy while you use our website and services. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with Australian law.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We may collect personal information from you when you:

  • Browse or interact with our website
  • Make a purchase
  • Subscribe to newsletters or marketing
  • Contact us via forms, email, or phone

Types of information we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed via secure third-party payment gateways)
  • Device information, IP address, and browser type
  • Order and transaction history
  • Any communication you have with us

We do not knowingly collect personal information from children under the age of 16.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill and process your orders
  • Communicate with you regarding orders or inquiries
  • Send marketing or promotional messages (only if you have opted in)
  • Improve our website and customer experience
  • Maintain business records and comply with legal obligations

We only collect information necessary for the functions of our business and do not use it for any unlawful purposes.

3. Third-Party Services

We may use third-party tools and services to operate our business, including but not limited to:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping providers (e.g., Australia Post)
  • Website analytics (e.g., Google Analytics)
  • Email marketing platforms (e.g., Mailchimp)

These third parties have their own privacy policies, and EAK Essentials is not responsible for the privacy practices of these third-party services.

We do not sell or rent your personal information to any third party.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us understand user behavior and preferences.

By using our website, you consent to our use of cookies. You can disable cookies through your browser settings, but this may affect your ability to use some parts of the website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

We are not liable for any breach of data security or unauthorized access that is beyond our control, including but not limited to hacking, malware, or third-party service failures.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of any incorrect or outdated information
  • Withdraw consent for marketing communications at any time
  • Request deletion of your data (subject to legal or business requirements)

Requests can be made by contacting us at eak@eakessentials.com.au.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these websites. We encourage you to read their privacy statements.

8. Limitation of Liability

To the fullest extent permitted by law, EAK Essentials disclaims all liability for any loss, damage, or inconvenience arising from the collection or handling of your personal information, including data breaches caused by external parties or third-party service providers.

You agree to use our website at your own risk.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time without notice. Any updates will be posted on this page with the revised effective date. Continued use of our website after changes are made implies acceptance of the updated policy.

10. Contact Us

If you have questions, complaints, or would like to access or update your information, please contact us:

EAK Essentials
📧 eak@eakessentials.com.au