Terms and conditions

Effective Date: 27 March 2025

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using our website or purchasing from EAK Essentials. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part, please do not use our services.

1. General

These Terms govern your access to and use of the EAK Essentials website, as well as the purchase of goods from our store. We may update or change these Terms at any time without notice. Continued use of the website indicates your acceptance of any updated terms.

2. Products Supplied by Third Parties

EAK Essentials acts as a reseller of household and lifestyle products manufactured by third parties. We do not manufacture these items ourselves. While we take steps to ensure product quality and safety, we are not the producer and do not accept liability for any damages, injuries, or losses resulting from the use or misuse of products sold.

All product warranties (if any) are the responsibility of the original manufacturer. It is your responsibility to follow all usage instructions and safety precautions provided with the product.

To the fullest extent permitted by law, EAK Essentials will not be held liable for any direct, indirect, incidental, or consequential damage caused to you, your property, or any third party arising from the use of any product purchased through our store.

3. Eligibility

To use our site and place orders, you must be at least 18 years of age or have the consent of a parent or guardian.

4. Product Information and Pricing

All product descriptions, images, and pricing on our website are provided in good faith. However, errors may occur, and we reserve the right to correct any inaccuracies, update product details, or modify pricing without notice.

All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.

5. Orders and Payment

Placing an order on our website constitutes an offer to purchase the selected items. We reserve the right to accept or decline your order at our discretion.

We accept payment through secure third-party gateways (e.g., Stripe, PayPal). EAK Essentials does not store your payment details.

6. Shipping and Delivery

We aim to dispatch orders within 1–3 business days. Estimated delivery times vary by location. We are not responsible for shipping delays caused by couriers, customs, or other external factors.

Shipping costs and estimated delivery times will be displayed during checkout.

7. Returns and Refunds

Under Australian Consumer Law, you are entitled to a refund, repair, or replacement for major product failures.

There will be not return or refund for change of mind

We reserve the right to reject returns that do not meet these conditions.

8. Use of Products

Customers are responsible for using products safely and as intended. EAK Essentials accepts no liability for:

  • Incorrect or negligent use of products
  • Failure to follow product instructions or warnings
  • Allergic or physical reactions to any item
  • Damage to personal property or injury caused by a product
  • Use of products in a professional or industrial setting (unless specified)

All products are provided “as-is” and “as available” without warranties of any kind, express or implied.

9. Limitation of Liability

To the fullest extent permitted by law, EAK Essentials, its owners, employees, and affiliates will not be liable for:

  • Any loss, injury, or damages (including indirect, incidental, special, or consequential damages)
  • Product defects or failure, regardless of the basis of the claim
  • Breach of warranty by third-party manufacturers
  • Any act of God, war, pandemic, or external event beyond our control

Our total liability for any claim related to your use of the site or purchase of products shall not exceed the total amount paid by you for the products in question.

10. Indemnification

By using our website or purchasing from EAK Essentials, you agree to indemnify and hold harmless EAK Essentials, its directors, staff, and affiliates from any and all claims, losses, damages, costs, and liabilities arising out of:

  • Your misuse of products
  • Violation of these Terms
  • Violation of any rights of another person or party
  • Any legal dispute initiated due to actions or conduct of the product manufacturer

11. Intellectual Property

All content on the website (including text, images, logos, and design) is owned or licensed by EAK Essentials and protected by intellectual property laws. You may not reproduce, reuse, or distribute any content without written permission.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, availability, or practices of these external sites. Use them at your own risk.

13. Governing Law

These Terms and any disputes arising under them shall be governed by the laws of Victoria, Australia. Any legal actions shall be brought exclusively in the courts located in Victoria.

14. Contact Us

If you have any questions or concerns about these Terms, please contact:

EAK Essentials
📧 eak@eakessentials.com.au